Return & Refund Policy
At Ghar Mart, customer satisfaction is important to us. If you receive a wrong, damaged or defective item, you may contact us regarding a return, replacement or refund.
Eligible Cases
Products may be considered for return, replacement or refund in cases such as:
- Wrong product delivered
- Damaged product received
- Defective item received
All requests are subject to verification.
Perishable Products
Due to the nature of certain products, fresh or perishable items may not be eligible for return or exchange.
These may include:
- Fresh vegetables
- Fresh fruits
- Meat
- Chicken
- Eggs
- Other perishable food products
Customers are encouraged to inspect their orders upon delivery and report any genuine issue as soon as possible.
How to Request a Return
To report an issue, please contact us through WhatsApp or phone and provide relevant details regarding the order and product issue.
We may request product photos or additional information for verification.
Refund Process
Where a refund is approved, the refund method and processing time will be communicated to the customer based on the nature of the order and payment method.
Ghar Mart reserves the right to verify all claims before approving a return, replacement or refund.